Scheduling, Dispatching, and Call Center
Scheduling the right people at the right time, quickly capture service needs and access customer information, product history, and resources require to shorten time between call receipt and job assignment
Inventory Management
Tools and repair parts are typically spread across multiple vehicles and warehouse locations. Real Time Inventory visibility will keep track of the locations and costs. Shortages can trigger replenishment orders, Inventory can be sent to a specific location and the dispatcher can be alerted to schedule the service appointment for installation
Route Planning
Powerful tool for optimizing routes for appointments vis google maps integration for each service person with a list of required resources (equipment or machine). Routes are displayed on the technician’s mobile device, with route optimization built to change as order status or traffic conditions change.
Service Contract & Warranty Management
Renewal Date Visibility on recurring Service Contract to preserve the revenue. Establish warranty offers for your customer, specifying which parts are under warranty to avoid confusion, mischarges, and objections
Equipment Management
Records the complete history of the equipment or machine installed at each customer’s site and tracks repair parts in stock. Customer equipment can be associated to recurring schedules and contracts in Acumatica Customer Management (CRM).
