K and R Consulting
K and R Consulting

Infor CloudSuite Industrial (Syteline) Service Management

 

The power of Service Management

Infor Service Management is the deepest, most industry specific service management solution on the market today. It helps service-centered industries deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently.

 

The Infor Service Management advantage

Infor Service Management customers gain speed, breadth, and quality of service, as well as the ability to:

  • Resist attacks by competitors by developing a highly responsive, information-driven service organization that leads to trusting, long term customer relationships.
  • Fine-tune information systems on the fly to solve day-to-day business challenges quickly and efficiently.
  • Rapidly adjust schedules as new orders arrive, to deliver services on time, without interruption.

 

Infor Service Management helps you with:

  • Work orders—Track and manage work orders for faster completion and more accurate billing.
  • Scheduling and dispatch—Gain visibility into each technician's schedule and qualifications to increase resolution speed and minimize non-essential trips.
  • Service history—Gain access to complete historical data
  • Analytics—Easily analyze data down to the detail level.
  • Service contracts—Track and manage service level agreements with maximum efficiency.